USING YOUR CARD After initial enrollment, you will receive your benefits card in the mail to use at qualified mass transit and/ or parking vendors. As of January 1, 2016, workplace mass transit expenses must be purchased using the card. In the unlikely event that a merchant does not accept the card for eligible parking and vanpooling expenses, claim reimbursement is available. ACCOUNT SUPPORT BRIWEB Log into BRIWEB to securely manage your accounts, view balances, and submit claims. For quick access, go to BenefitResource.com, and select the Employee Login option. If it’s your first time logging in and you need help registering for an account, visit our BRIWEB FAQs Page: BenefitResource.com/BRIWEB-FAQs BRIMOBILE Download the BRIMOBILE app for on-the-go account access, available for both Apple and Android in your device’s app store. QUICKBALANCE Access QuickBalance, which provides instant access to account balance information from any phone or web connection. Simply call Participant Services at (800) 473-9595 and select the automated QuickBalance option. PARTICIPANT SERVICES Participant Services is available to assist via phone, email and live chat. Both English- and Spanish- speaking representatives are available. (800) 473-9595 (M - F, 8am - 8pm (ET)) [email protected] Live chat is available through the participant login at BenefitResource.com TIPS FOR USING YOUR FUNDS • Elect the full cost of your mass transit and/or parking expense, which will be deducted on a tax-free basis up to the current limit. Any remaining amount needed to cover your monthly expense will be deducted on a post-tax basis. The entire election amount will be loaded to your card. • Limit purchases to the available balance. Before making a purchase, verify your balance to ensure you have enough money on your card to cover the full cost of your expense. Use another payment method in the case of insufficient funds. • Use it like a debit or credit card. If asked, select CREDIT to sign for the purchase or DEBIT to enter a PIN. To request a PIN, call (855) 247-0198. There is no ATM or cash access associated with this card. • Link your card for recurring expenses or reload programs. If you are enrolled in an auto-reload program, monthly online subscription, or online payment program, link your card to the program as the payment source. • Set up direct deposit through BRIWEB to get reimbursements faster for workplace parking or vanpool expenses. 245 Kenneth Drive | Rochester, NY 14623-4277 | (800) 473-9595 | [email protected] | BenefitResource.com The Beniversal and eTrac Prepaid Mastercards are issued by The Bancorp Bank, N.A., Member FDIC, pursuant to a license by Mastercard International Incorporated and may be used everywhere Mastercard is accepted. Mastercard is a registered trademark, and the circle’s design is a trademark of Mastercard International Incorporated. Benefit Resource and BRI are tradenames of Benefit Resource, LLC © 2023 Benefit Resource, LLC. | All rights reserved | Updated 01/04/2023 Monthly commuter expense $200 Monthly tax savings (Federal, State, FICA) $60 ANNUAL TAX SAVINGS $720 * The figures above are for illustration purposes only. Actual savings and tax rates may vary. HOW MUCH WILL I SAVE?* Calculate your tax savings at BenefitResource.com.