Doctor On Demand: Convenient Virtual Healthcare Access

Have questions about Doctor On Demand? Contact Member Support at 800-997-6196 or support@doctorondemand.com. For questions about your plan benefits or eligibility, contact HPI Customer Service at the phone number or website on the back of your member ID card. 1 Availability more limited during overnight hours. 2 Doctor On Demand physicians do not prescribe Schedule I-IV DEA controlled substances, and may elect not to treat or prescribe other medications based on what is clinically appropriate. 3 Doctor On Demand is not meant for crisis or emergency mental health situations. If you are experiencing a crisis or emergency, call 911 or go to your nearest emergency room. Psychology visits are typically available within 48 hours to one week and psychiatry visits are typically available within 2–3 weeks. 4 Doctor on Demand psychiatrists can prescribe medications when necessary for treatment; however, Doctor On Demand does not prescribe any controlled substances. In these cases, alternatives with less potential for abuse and dependence may be offered. It’s fast and easy • Connect virtually with a physician in minutes1 • Video visits held online or through the mobile app • Pay only your office visit/PCP-level cost share or less. Refer to your plan Summary of Benefits for your specific copay amount. • Referrals are not required • Paperless prescriptions are sent directly to your pharmacy2 Medical Urgent Care Visits Doctors can diagnose, treat and write prescriptions for many conditions, including: • Coughs/colds/flu • Sore/strep throat • Pediatric issues • Sinus and allergies • Nausea/diarrhea • Rashes and skin issues • Women’s health • Sports injuries Behavioral Health Visits3 Psychologists support you using talk therapy, while psychiatrists will also look for biological imbalances and can prescribe medicine as part of a treatment plan.4 Access to a licensed professional at your fingertips See a doctor now, wherever you are. or web video visits at doctorondemand.com/health-plans-inc 1. Download the app on your mobile device or access doctorondemand.com/health-plans-inc 2. Create your account and enter insurance (choose Health Plans, Inc.) and pre-consult information. 3. Complete a questionnaire of current symptoms and medical history. 4. Pay cost-share via app or website. 5. Consult with a Doctor On Demand board certified provider. 6. Receive email follow up after the visit to share with your PCP, or request that it be sent directly to your PCP. The details of your consultation will not be forwarded to your PCP without your consent. How it works Scan code to download the Doctor On Demand app 091024