® Nationwide pet insurance Do I need to re-enroll for this bene昀椀t every year? No. Once enrolled, the policy will renew automatically each year at your renewal. How can I make changes to my policy? You can make changes to your policy during your policy renewal period. All changes are subject to underwriting approval. When is the policy renewal period? The renewal period starts 60 days before the policy’s current 12-month term expires. The policy’s e昀昀ective date and expiration date can be found on the Declarations Page, which is included with the policy packet that is mailed to you at each new term. What happens to my pet insurance policy if I am no longer with the company? You will be noti昀椀ed and asked to update billing information in order to keep the policy active. Will pre-existing conditions be covered? Unfortunately, no. Like all pet insurers, we don’t cover pre-existing conditions on any of our plans. Can I still use my veterinarian? Absolutely. You’re free to visit any licensed veterinarian, anywhere in the world—even specialists and emergency providers. If I have a pet other than a dog or cat, can I enroll? Yes! If you want coverage for your bird, rabbit, reptile or other exotic pet, you’ll 昀椀nd it with Nationwide®. To enroll in the Avian & Exotic Pet Plan, please call 877-738-7874. What is vethelpline® and how does it work? Veterinary experts are available 24/7 through vethelpline®, a service provided exclusively for Nationwide® pet insurance members. You can get live help with any pet health concern, including identifying urgent care needs. Please note, a vethelpline consultation is not a substitute for a visit to your primary veterinarian. How do I 昀椀le a claim? It’s easy. Simply pay your vet bill and then send us a claim for reimbursement via mail, email or online. Mail: Nationwide Claims Dept., P. O. Box 2344, Brea, CA 92822-2344 Email: submitmyclaim@petinsurance.com Online: Submit claims through your Nationwide Pet Account Access page at my.petinsurance.com. Please allow 48 hours from the time you submit your claim for it to appear online. Online: www.PetsNationwide.com Phone: 877 -873-7874 Products underwritten by Veterinary Pet Insurance Company (CA), Columbus, OH; National Casualty Company (all other states), Columbus, OH. Agency of Record: DVM Insurance Agency. All are subsidiaries of Nationwide Mutual Insurance Company. Nationwide, the Nationwide N and Eagle, and Nationwide is on your side are service marks of Nationwide Mutual Insurance Company. ©2023 Nationwide. 22GRP9065H