What is my Benefits Team? Your health plan comes with a team of dedicated benefit experts who know your benefit plan and can help guide you to answers, about coverage and claims, or resources for care, including your Collaborative Care benefit. What is Collaborative Care? Your plan gives you access to a team of benefit and clinical experts who will work together to help you assess your care options and choose the highest quality providers. How do I access Collaborative Care? Simply call the Benefits Team number on your ID card or in your app Does Collaborative Care replace my Primary Care Physician or Specialist(s)? Your PCP or Specialists play a key role in your care, as they provide the care. Collaborative Care is here to support existing relationships and ensure you’re getting the most from those relationships, in addition to finding the clinicians and facilities that will get you the best outcome. Does this cost me anything? Medical opinions, care coordination and research and condition management over and above existing treatments are no cost to you and can waive or reduce your out of pocket expenses on the right care. Should you choose to continue planned care or treatment, your benefits remain the same. Do I have to follow the advice of Collaborative Care? Collaborative Care will provide you with options. You can choose how you want to proceed. These options will always have the intent of providing you with high quality, affordable care. What can Collaborative Care help me with? • Non-urgent care (if you need a care issue resolved within 24 hours, we cannot support; utilize your telehealth option within your Member app or your local Urgent Care clinic) • Planning for routine lab work, prescriptions and condition management • Surgical second opinions through independent, board-certified specialists • Alternative non-surgical therapy options • And more... Will Collaborative Care ever proactively contact me? Yes, they may. Our clinical team works proactively to identify opportunities for better access to care or benefits based on specific conditions. In the event you are contacted, you can be certain it will be to provide assistance. What information is shared with my employer? Your Health Plan and Collaborative Care follow all HIPAA guidelines and take the utmost care in securing data and information. Individual health record information is available to Collaborative Care in conjunction with their efforts to assist you in coordinating your care needs and accessing the best benefits. When should I NOT contact Collaborative Care? You shouldn’t contact Collaborative Care for basic stuff like new ID cards, provider lists, etc. If you are experiencing a medical emergency, always dial 911 go to the nearest Emergency Room. For non-emergent, but urgent matters, contact your DPC doctor. FREQUENTLY ASKED QUESTIONS Call the number on the front of your card or access through your member portal to connect with The Benefits Team.