Getting started and signing in How do I get started with RxWell? First, you need to download the RxWell app. • If you have an Apple device, go to the App Store and search “RxWell.” Click on the app icon, install it, and open the app on your phone. • If you have an Android device, go to Google Play™ and search “RxWell.” Click on the app icon, install it, and open the app on your phone. I don’t remember my username. What should I do? Go to the login screen and tap Forgot User ID, then follow the prompts. My username is already taken. What should I do? All usernames must be unique. Please try again with a different username. I don’t remember my password. What should I do? Go to the login screen and tap Forgot Password, then follow the prompts. Does the app support facial or fingerprint recognition? Yes. You can set up biometrics for easy login after you create your account. You can also enable biometrics from the Settings screen. How long will I stay signed in to the app? You will be logged out after 30 minutes of inactivity. What should I do if I have trouble receiving the verification code? If you don’t receive an email, tap Send a new code. If you have trouble receiving your verification code, send an email to hponline@upmc.edu. How do I cancel my account? To cancel your account, go to the Settings screen, then tap Cancel Account. I am still having issues signing up. What should I do? Please email hponline@upmc.edu. Security and privacy questions What is the RxWell privacy policy? To read the privacy policy, please visit upmchealthplan.com/rxwell-terms-and- conditions.aspx. What security certifications do you have? RxWell complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and is SOC II compliant. Data, including any protected health information, is stored and transmitted securely. Will RxWell sell my data or show me ads based on my usage? No. Unlike other apps, RxWell does not promote ads or sell your data. Copyright 2022 UPMC Health Plan Inc. All rights reserved. MH RXWELL FAQ EAP 22WP2960664_MX n/a To enroll: 1. Open the RxWell app on your mobile device and tap Get Started. 2. Tap I Have a Member ID if you have a member ID or wellness ID. 3. If you already have a MyHealth Online account tap Login. If you have never logged into MyHealth Online, tap Create Account and follow the instructions. 4. You will be asked to enter your email address, followed by a six-digit verification code. To have the verification code emailed to you, choose Send Code. 5. Enter the verification code, then press Next. 6. Enter your date of birth, gender, phone number, and email address, then tap Next. 7. Choose the program that best fits your needs. 8. The screen that follows will explain that RxWell is not a crisis service and detail what you should do if you experience an emergency. After you review it, tap Agree. 9. Allow Face ID or fingerprint scanning. This will give you easier access to your RxWell account. 10. Tap anywhere to continue, then tap to answer a question about your goals. Enter what you hope to gain from RxWell. After you complete this step, you will be able to meet your coach and work on your chosen program.