RxWell FAQ Document

RxWell Frequently asked questions General What is RxWell? RxWell is an app that’s designed to help you become emotionally and physically healthy using proven therapeutic techniques. RxWell can help you calm your mind and body, make healthy lifestyle changes, and track your patterns. This will allow you to recognize habits that prevent you from feeling your best. What programs does RxWell offer? RxWell allows you to choose from 10 programs based on your needs: Depression, Anxiety, Stress, Physical Activity, Nutrition, Weight Management, Sleep, Diabetes Management, Healthy Families, and Ready to Quit (tobacco cessation). How do I know if RxWell is right for me? If you are curious about using an app to improve your well-being, RxWell could be a good fit for you. Although most people who use RxWell find it valuable, it’s possible that a different intervention will better meet your needs. Who developed RxWell? Experts across the UPMC system developed RxWell’s programs based on decades of scientific research on cognitive behavioral therapy and mindfulness practices. The app has undergone testing in multiple clinical studies and pilot programs. How often should I use RxWell? We recommend using the app for about 15 minutes, two to three times each week. You can do longer sessions or use the app more frequently if you want. Do I have to pay for RxWell? RxWell is available to you at no cost through your employer. How long can I use the RxWell app? Eligible users can access RxWell at any time and use it for as long as they want. Most programs take one to two months to complete. Is there an age requirement? Yes. You must be 16 or older to use RxWell. Will I receive an incentive for enrolling? Check with your benefits administrator to learn if incentives are available. Is RxWell easy to understand? Yes. The app is designed for all types of people at different places in their health and wellness journey. If you ever have a question, email hponline@upmc.edu. Can I use RxWell in an emergency? No. RxWell is not an emergency service. If you experience a physical or mental health emergency, call 911 or the National Suicide Prevention Lifeline at 988 or 1-800-273-8255. Does the app work offline? No. To use the app, you must have an internet connection through your network or mobile data plan. With which operating platforms/systems does the app work? RxWell is optimized for iOS X+ and Android 9+ phones. RxWell is also supported by iOS 9.0.